Identity check for unemployment keeps failing

My claim has been on hold for 10 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.