Identity check for unemployment keeps failing

I was asked to verify my identity and the site keeps rejecting my photo ID. I worked as a project coordinator before this. I tried the online option twice and the app crashed. Do I need an appointment?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

Write down the date and reference number each time you try. They asked for it when I finally got through.