Identity check for unemployment keeps failing - 19 weeks in

I do not have a current driver's licence and they want one. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.