Identity check for unemployment keeps failing - 16 weeks in

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. The in-person office has long lines. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.