Identity check for unemployment keeps failing - 13 months and counting

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.