Identity check for unemployment keeps failing - 12 months and counting

I do not have a current driver's licence and they want one. I do not usually post, so bear with me. The in-person office has long lines. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.