Identity check for unemployment keeps failing - 11 months and counting

I do not have a current driver's licence and they want one. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.