Identity check for unemployment keeps failing - 11 months and counting

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 23 weeks. Nobody answers the phone. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Write down the date and reference number each time you try. They asked for it when I finally got through.