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ID verification problems, anyone solved this? - what worked for you?

  • Aisha Lindberg

    8/25/2026, 12:34:30 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. What finally worked for you?

  • Oluwaseun Lindberg

    9/21/2026, 3:41:37 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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