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ID verification problems, anyone solved this? - what worked for you?

Aditi Iyer · 2026-04-24T18:14:20.256Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

Aditi Iyer
4/24/2026, 8:14:20 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?
Emeka Iyer
9/28/2026, 9:11:32 AM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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