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ID verification problems, anyone solved this? - what worked for you?

  • Hiro Solberg

    7/17/2026, 9:01:46 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. There are 12 people counting on me, so I am trying to be careful. The in-person office has long lines. Can another ID be used?

  • Sofia Solberg

    8/14/2026, 3:51:45 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Mateo Solberg

    9/19/2026, 12:11:38 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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