ID verification problems, anyone solved this? - what worked for you?

I was asked to verify my identity and the site keeps rejecting my photo ID. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. What finally worked for you?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.