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ID verification problems, anyone solved this? - what worked for you?

  • Tariq Iyer

    6/13/2026, 2:35:05 AM

    My claim has been on hold for 7 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Anya Iyer

    6/14/2026, 1:41:48 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Leila Iyer

    9/19/2026, 7:45:05 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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