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ID verification problems, anyone solved this? - what worked for you?

  • Hiro Oyelaran

    9/4/2026, 4:36:41 AM

    My claim has been on hold for 21 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Aisha Oyelaran

    9/28/2026, 8:13:50 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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