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ID verification problems, anyone solved this? - what worked for you?

  • Oluwaseun Thorne

    5/7/2026, 10:18:20 PM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Amara Thorne

    9/22/2026, 10:39:39 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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