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ID verification problems, anyone solved this? - what worked for you?

  • Nadia Sandoval

    7/28/2026, 12:06:25 AM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. It has been a long 5 weeks. Nobody answers the phone. Do I need an appointment?

  • Diego Sandoval

    9/16/2026, 11:01:00 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Fatima Sandoval

    9/18/2026, 9:04:09 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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