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ID verification problems, anyone solved this? - what worked for you?

Emeka Alvarado · 2026-07-12T22:28:51.574Z

My claim has been on hold for 19 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Emeka Alvarado
7/13/2026, 12:28:51 AM
My claim has been on hold for 19 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?
Bjorn Alvarado
9/26/2026, 11:54:40 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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