ID verification problems, anyone solved this? - what worked for you?

I was asked to verify my identity and the site keeps rejecting my photo ID. This is my first time dealing with any of this. Nobody answers the phone. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.