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ID verification problems, anyone solved this? - what worked for you?

  • Carlos Nystrom

    8/23/2026, 8:48:41 PM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

  • Leila Nystrom

    9/18/2026, 12:25:29 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Elena Nystrom

    9/19/2026, 9:02:50 AM

    Thanks for writing this out. I went through something close to it 12 months ago, and it settled down once I kept a simple log of every call and form.

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