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ID verification problems, anyone solved this? - what worked for you?

Oluwaseun Choudhury · 2026-08-09T07:53:40.550Z

My claim has been on hold for 15 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

Oluwaseun Choudhury
8/9/2026, 9:53:40 AM
My claim has been on hold for 15 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?
Amara Choudhury
9/18/2026, 7:08:06 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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