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ID verification problems, anyone solved this? - what worked for you?

Malaika Voss · 2026-08-18T10:18:04.472Z

My claim has been on hold for 11 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Malaika Voss
8/18/2026, 12:18:04 PM
My claim has been on hold for 11 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Jae Voss
9/22/2026, 12:32:39 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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