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ID verification problems, anyone solved this? - what worked for you?

  • Jae Okafor

    9/13/2026, 3:54:42 PM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. What finally worked for you?

  • Gemma Okafor

    9/19/2026, 2:41:02 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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