Thread
ID verification problems, anyone solved this? - what worked for you?
Bhavna Delacroix
7/27/2026, 10:55:09 PM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Freya Delacroix
9/27/2026, 2:14:23 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.
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