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ID verification problems, anyone solved this? - what worked for you?

  • Elena Bergstrom

    5/19/2026, 2:06:12 AM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

  • Hiro Bergstrom

    9/19/2026, 6:56:26 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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