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ID verification problems, anyone solved this? (update)

  • Hiro Costa

    4/15/2026, 11:25:28 PM

    My claim has been on hold for 23 weeks because the identity check will not accept my documents. The in-person office has long lines. Can another ID be used?

  • Aisha Costa

    9/20/2026, 4:42:17 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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