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ID verification problems, anyone solved this? (update)

  • Avery Silva

    9/9/2026, 12:24:45 AM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

  • Casey Silva

    9/26/2026, 1:44:07 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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