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ID verification problems, anyone solved this? (update)

  • Casey Castellano

    9/18/2026, 11:19:25 AM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Avery Castellano

    9/23/2026, 4:43:39 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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