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ID verification problems, anyone solved this? (update)

  • Avery Moreno

    5/27/2026, 5:19:42 PM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. Thank you in advance. The in-person office has long lines. Can another ID be used?

  • Casey Moreno

    9/27/2026, 12:17:49 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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