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ID verification problems, anyone solved this? (update)

  • Tariq Baptista

    5/4/2026, 8:01:33 PM

    My claim has been on hold for 3 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. What finally worked for you?

  • Leila Baptista

    9/21/2026, 6:41:40 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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