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ID verification problems, anyone solved this? (update)

  • Jordan Nystrom

    8/4/2026, 4:05:36 AM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

  • Alex Nystrom

    9/14/2026, 6:46:22 AM

    Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

  • Wren Munoz

    9/28/2026, 12:24:28 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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