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ID verification problems, anyone solved this? (update)

  • Sanjay Whitfield

    7/16/2026, 5:26:18 PM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

  • Thea Whitfield

    9/9/2026, 4:00:27 PM

    Thanks for writing this out. I went through something close to it 5 months ago, and it got easier once I kept a simple log of every call and form.

  • Oskar Whitfield

    9/23/2026, 4:42:18 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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