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ID verification problems, anyone solved this? (update)

  • Noah Okonkwo

    9/18/2026, 4:38:15 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. It has been a long 19 weeks. I tried the online option twice and the app crashed.

  • Sofia Okonkwo

    9/19/2026, 9:52:13 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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