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ID verification problems, anyone solved this? (update)

  • Ingrid Mercer

    6/26/2026, 4:43:19 AM

    My claim has been on hold for 2 weeks because the identity check will not accept my documents. There are 18 people counting on me, so I am trying to be careful. Nobody answers the phone.

  • Diego Mercer

    9/17/2026, 6:58:33 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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