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ID verification problems, anyone solved this? (update)

  • Zuri Sandoval

    9/8/2026, 1:41:47 AM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

  • Vivek Sandoval

    9/25/2026, 10:39:52 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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