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ID verification problems, anyone solved this? (update)

  • Priya Baptiste

    7/6/2026, 10:01:48 PM

    My claim has been on hold for 20 weeks because the identity check will not accept my documents. Any experience at all would help. The in-person office has long lines.

  • Jamie Baptiste

    9/28/2026, 2:12:27 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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