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ID verification problems, anyone solved this? (update)

  • Freya Iyer

    7/26/2026, 2:27:11 PM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. I am in Kansas City, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?

  • Chidi Iyer

    9/26/2026, 1:47:22 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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