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ID verification problems, anyone solved this? (update)

  • Vivek Laurent

    5/3/2026, 11:02:24 PM

    My claim has been on hold for 24 weeks because the identity check will not accept my documents. There are 14 people counting on me, so I am trying to be careful. The in-person office has long lines. Can another ID be used?

  • Umar Laurent

    8/10/2026, 9:15:32 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Rami Laurent

    9/28/2026, 2:02:56 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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