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ID verification problems, anyone solved this? (update)

Gemma Hovland · 2026-08-05T17:20:27.137Z

My claim has been on hold for 14 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Gemma Hovland
8/5/2026, 7:20:27 PM
My claim has been on hold for 14 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?
Dahlia Hovland
9/22/2026, 7:09:55 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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