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ID verification problems, anyone solved this? (update)

  • Morgan Voss

    6/27/2026, 6:26:39 PM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Can another ID be used?

  • Alex Voss

    9/24/2026, 5:36:15 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

  • Taylor Voss

    9/27/2026, 1:09:27 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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