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ID verification problems, anyone solved this? (update)

  • Priya Okafor

    8/14/2026, 12:28:50 AM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.

  • Jamie Okafor

    9/25/2026, 8:19:45 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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