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ID verification problems, anyone solved this? (update)

  • Wren Grimaldi

    5/29/2026, 8:19:58 PM

    My claim has been on hold for 2 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

  • Thea Grimaldi

    9/17/2026, 9:01:46 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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