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ID verification problems, anyone solved this? (update)

  • Fatima Choudhury

    5/30/2026, 7:19:30 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

  • Quinn Choudhury

    9/19/2026, 2:45:01 PM

    Keep everything in writing and save the confirmation numbers. It saved me later.

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