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ID verification problems, anyone solved this? (update)

  • Fatima Hovland

    4/29/2026, 2:36:33 AM

    My claim has been on hold for 23 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Can another ID be used?

  • Quinn Hovland

    9/27/2026, 7:03:33 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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