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ID verification problems, anyone solved this? (update)

  • Pilar Grimaldi

    4/17/2026, 8:04:56 PM

    My claim has been on hold for 16 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. Nobody answers the phone. Do I need an appointment?

  • Malaika Grimaldi

    9/21/2026, 10:40:02 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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