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ID verification problems, anyone solved this? (update)

  • Sofia Iyer

    5/1/2026, 1:05:14 PM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. Nobody answers the phone. Do I need an appointment?

  • Lukas Iyer

    7/26/2026, 11:53:10 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

  • Ingrid Iyer

    9/28/2026, 8:35:29 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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