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ID verification problems, anyone solved this? (update)

  • Wren Quintero

    5/19/2026, 6:35:24 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. Nobody answers the phone. What finally worked for you?

  • Thea Quintero

    9/18/2026, 12:59:49 PM

    Thanks for writing this out. I went through something close to it 7 months ago, and it settled down once I kept a simple log of every call and form.

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