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ID verification problems, anyone solved this? (update)

  • Jordan Petrov

    7/28/2026, 4:05:03 PM

    My claim has been on hold for 9 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?

  • Yara Osei

    9/21/2026, 4:07:36 PM

    Thanks for writing this out. I went through something close to it 6 months ago, and it got easier once I kept a simple log of every call and form.

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