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ID verification problems, anyone solved this? (update)

  • Alex Adeyemi

    7/1/2026, 10:00:57 AM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Zuri Reyes

    8/4/2026, 8:32:32 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

  • Vivek Reyes

    9/18/2026, 9:42:07 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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