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ID verification problems, anyone solved this? (update)

  • Jordan Grimaldi

    8/11/2026, 5:56:40 AM

    My claim has been on hold for 4 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone.

  • Yara Fontaine

    9/17/2026, 2:10:45 PM

    Thanks for writing this out. I went through something close to it 5 months ago, and it got easier once I kept a simple log of every call and form.

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