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ID verification problems, anyone solved this? (update)

  • Amara Novak

    9/17/2026, 9:57:54 AM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I worked as a paralegal before this. Nobody answers the phone. Can another ID be used?

  • Wei Novak

    9/17/2026, 8:46:42 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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